Data Protection Policy
This Data Protection Policy (“Policy”) sets out the basis which Universal Allianze Private Limited and its affiliates
(“we”, “us”, or “our”) may collect, use, disclose or otherwise process your personal data in accordance with the Personal Data Protection Act 2012
(“PDPA”). This Policy supplements the Terms and Conditions of our Service, available at (“T&C“).
This Policy applies to personal data in our possession or under our control, including personal data in the possession
of organisations which we have engaged to collect, use, disclose or process personal data for our purposes, through your use of our mobile application
www.udrivers.sg and services (collectively, “Services”).
1. Personal Data
“Personal data” means data, whether true or not, about an individual who can be identified: (a) from that data;
or (b) from that data and other information to which we have or are likely to have access. Other terms used in this Policy shall have the meanings given to them
in the PDPA (where the context so permits).
Depending on the nature of your interaction with us, some examples of personal data or other information which we may collect from you include:
Account credentials such as username.
Profile information such as name, email address, profile photo, gender, telephone number, date of birth, image of driver’s licence.
For users registered as vehicle owners, details of your vehicle such as vehicle make and model, insurance details, service records and history, mileage and vehicle registration number.
For users registered as workshop owners, personal details such as name, telephone number or email address of the workshop owner or staff; and other details of the workshop such as photos of the workshop, name, unique entity number, address, operating hours or services offered.
Location information such as geolocation data from your mobile device (if you have consented to providing this to us through your device settings).
Any other information disclosed by you in any of the above-mentioned methods and/or through the use our of Services.
Aggregate data collected through the use of our Services.
Any communications between you and other user(s) of our Services.
2. Collection of Personal Data
We only collect your personal data (a) if it is provided to us voluntarily by you directly or after (i) you have been notified of
the purposes for which the data is collected, and (ii) you have provided consent to the collection and use of your personal data for those purposes, or (b) collection and use of
personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your
personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
We may collect and receive personal data from you in the following situations:
When you register for an account with us.
When you use the features and functions available on our Services – for example, creating requests or invitations for particular
services or work, placing bids for particular services or work, interacting with other users through our chat feature, viewing content available on our Services, or transacting with other users.
If you contact us, for example, with a query or to report a problem or provide feedback.
When you register for a survey, campaign, contest and/or lucky draw with us.
When you interact with us using our Services, offline or through an external third party.
You are under no obligation to provide your personal data to us. However, if you choose to withhold your personal data or to revoke permission
for us to receive your personal data, we may be unable to provide certain aspects of our Services to you.
By providing us with any personal data relating to a third party (including but not limited to information of your spouse, children, parents,
and/or employees), you represent to us that you have validly obtained the consent of the third party to provide us with their personal data for the respective purposes.
3. Use of Personal Data
We may use your personal data for any or all of the following purposes:
To provide our Services and customise the content shown to you.
To develop, operate, improve, deliver and maintain our Services, including facilitating work between the users registered as vehicles owners and the workshops.
To verify your identity, update our records and generally maintain your user account with us.
To respond to, handle, and process queries, requests, applications, complaints, and feedback from you.
To process or resolve any dispute arising from or in connection with any interaction between users, in accordance with our T&C.
To manage your relationship with us.
To detect or monitor any frauds, other prohibited content, businesses or activities, or possible violations of our T&C.
To carry out polls, surveys, analysis and research on how our Services are being utilised and how we can improve them.
To update you on matters related to our Services.
To send you marketing and/or promotional materials related to our Services and selected third parties. These updates will be sent
by email and/or through push notifications and you can choose to unsubscribe from these marketing communications through the “Settings” page of your account.
To comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and
investigations conducted by any governmental and/or regulatory authority.
To provide a tailored online advertising experience by delivering relevant advertisements based on your interests.
Any other purposes for which you have provided the information.
To transmit to any unaffiliated third parties including our third party service providers and agents, and relevant
governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes.
Any other incidental business purposes related to or in connection with the above.
4. Disclosure of Personal Data
We may disclose your personal data in the following ways:
To other users of our Services for their viewing, where you have made your personal data available on your profile or the profile
for your workshop (as the case may be). Other users would also be able to view the content which you upload and share on our Services.
To third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the
purposes in Clause 3.1. Such third party service providers will only have access to your personal data to the extent necessary to perform their functions.
To our potential partners, investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business.
To any competent law enforcement body, regulatory, government agency, court or other third party if required to do so by law or if we believe that such action is necessary
to prevent fraud or crime or to protect our Services or the rights, property or personal safety of any person.
To any other person with your consent to the disclosure.
We will never sell your personal information to any third party.
5. Use of Our Services
Common sense and good judgement on your part must be used when sharing of information in groups or otherwise during the use of our Services. Our Service offers
features which allow users to share information in a one-on-one or group basis. You are responsible for such information shared with other users.
6. Withdrawing Your Consent for Us to Use, Collect or Disclose Your Personal Data
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing.
You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data
Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our
relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.
In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue
providing our Services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in
the manner described in Clause 6.1.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without
consent is permitted or required under applicable laws.
7. Access to and Correction of Personal Data
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose
your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact
details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. In general, our response will be within [ten (10)] business days. Should we not be able to respond to your
request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any
personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
8. Protection of Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate
administrative, physical and technical measures such as encryption, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed,
we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
You should also protect unauthorised access of your user account and information by choosing a sufficiently strong password, and keeping your password and account secure
such as by signing out after using our Services.
9. Accurary of Personal Data
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate,
please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
10. Retention of Personal Data
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention
no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
11. Transfers of Personal Data Outside of Singapore
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and
we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
A cookie is a data file stored by a website or an app on your device such as your computer, smartphone or tablet. The purpose is to recognise the device to secure login,
monitor your use of our Services and provide you with a more personalised and streamlined online experience.
Services on and the operating system and platform of your device.
not be able to take full advantage of our Services and some areas of our www.udrivers.sg or UDRIVERS app may not work properly.
13. Data Protection Officer
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures,
or if you wish to make any request, in the following manner:
Name of Data Protection Officer : Winson Ang Jian Wei
Email Address : email@example.com
14. Contact Us
Should you have any further queries, concerns or comments unrelated to our Data Protection Policy, please send an email to firstname.lastname@example.org detailing a clear question/comment
on the subject header and succinct details of any content you wish to communicate to us.
15. Effect of Policy and Changes to Policy
This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal
data by us.
We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was
last updated. Your continued use of our Services constitutes your acknowledgement and acceptance of such changes.
Effective date: 16 July 2020
last updated: 16 July 2020